If you talk to our existing clients, you’ll definitely hear about our strong technical skillset, our innovative and affordable technology solutions for small businesses and families, and lots of other feedback about the work we do with computers.
But where Grand Technology Solutions shines is in the way we work with people.
While we have the decades of experience and technical certifications you’d expect from a strong IT support company, we take the most pride in the way we work with our customers.
We listen, and we care. Our goal is not to storm in, fix issues, and leave. Our goal is to implement solutions and empower you and the people on your team to utilize smart approaches to technology.
Unfortunately, the “IT Guy” stigma is too often true: the technicians out there who are more interested in showing their customers their superior technical skills than they are in taking the time to truly help people.
So when we get feedback from our clients in the form of reviews and testimonials, we most often hear things like:
“Our GTS technician was very patient with my lack of knowledge and answered all my questions without making me feel like an idiot.”
“Quick answers and great explanations. They don’t just fix an issue and walk away; they explain things so you understand.”
“Their caring attitude can help quickly settle the irritations that arise. They work fast to troubleshoot any problem but interact with clients, explaining the why’s and how’s, unlike your typical computer geek technician, who can seem impersonal and hurried.”
And it’s this kind of feedback that we’re passionate about.
Our mission is to help our small business and family customers reach a new level of effectiveness and comfort with today’s technology through superior technology solutions, coaching, and support. We are here to listen. We are ready to help.
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