Imagine this: you’re on a cruise ship in the middle of the Atlantic Ocean, and you get a call from an employee back home. The office computer system just crashed! You’re cursing yourself because you know your computer had been sending you “Update Now!” messages all week, but you were too busy with work to pay attention to them. Now all of your client data has disappeared into the ether, and you’ve got six clients with appointments over the next two hours. What do you do?

A few years ago, your only option may have been to struggle through the cruise WiFi and long-distance calls to reach a technical support line, only to wait in an infuriating queue and listen to the same hold music for an hour straight.

But what if there was a way that someone could diagnose your computer issues remotely, and solve them before your employee ever gave you a call? Even better, what if there was a way to prevent these issues from happening in the first place?

Today, remote business management isn’t something out of a sci-fi movie. With today’s technology and software, you really can get support while you run your business from anywhere in the world.

Managed IT services, otherwise known as remote monitoring and management, or RMM, give you peace of mind – you’ve got a dedicated team keeping your IT services up-to-date, monitoring for any potential problems, and offering solutions right when they’re needed.

Let’s take a closer look at that term: remote monitoring and management. This is an IT-speak way of saying you’ve got someone watching your back. While you’re focusing your best energy on running your business (or on enjoying that cruise’s all-you-can-eat buffet), your managed IT provider is keeping your computers running at optimal performance levels, protecting your sensitive data from hackers and malware, and offering mobile support whenever you need it.

Fully-managed IT services allow you to run your business and handle any unexpected hurdles anytime, on any device, and from anywhere in the world.

  1. Remote monitoring and management acts as a full-service IT department, especially when you think your business is “too small” to need one. You don’t need to hire an entire Geek Squad on the company payroll. Your managed IT provider can keep your systems and software up to date, keeping your files accessible to all and protected from outside influences. You can set up your whole team with professional email addresses tied to your domain, and integrate services like an Office 365 subscription to share, edit, print, sign, or download files from a common cloud server, whenever and wherever they’re needed. No more waiting in line at Best Buy! You’ve got 24/7 remote support, whenever and wherever you need it.
  2. Remote monitoring prevents common problems before they occur, and identifies serious concerns before they can impact your business. Antivirus and antimalware? Check! Computer updates? Check! Data backups and loss prevention? Double-check! With remote monitoring, we can keep an eye on all of your IT systems at any time, ensuring they’re contributing as much as possible to your business’s success. RMM also protects against IT disasters like a catastrophic server crash, massive data loss, or hacker attacks that would cause your business to come to a grinding halt. We identify these problems before they can hurt your business!
  3. On-call support and solution management offer efficient fixes to problems as soon as possible, without having to do battle with technical support and customer service lines. It’s true – you don’t have to listen to hold music any longer. We offer on-call technical support and solution management, so you can get back to running your business as quickly as possible. Our remote capabilities allow us to diagnose and fix IT issues anywhere in the world from our headquarters in Northeastern Florida. We can also act as your advocate for internet service providers and other vendors, so your WiFi and software are always doing their part for your business – and you don’t have to sit in a hold queue for the rest of the afternoon.

Are you ready for managed IT services to transform your business? At Grand Technology Solutions, we offer remote monitoring and management services starting at just $50 to $75 per month, per device. Give us a call at (904) 606-6011 or send us an email at info@helpgts.com to learn more.

For more information about how remote monitoring and management can support your business, check out our video about managed IT services.

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