Managed Service Provider (MSP)

How to Choose the Right Managed Service Provider (MSP)

Choosing who to trust with the full scope of your organization’s information technology can be a daunting task. In today’s world, businesses live and die by their ability to embrace and use technology to their advantage. This is why it’s vital to choose a managed service provider (MSP) that can meet your business IT needs and have the experience and qualifications to take your company to the next level. Here are some things to consider when choosing the right MSP for your organization.

Industry Experience & Tech Expertise

Not all MSPs are created equal. When choosing a managed service provider, look for MSPs with years of experience with technology services and experience dealing with companies in your industry. Partnering with an MSP that has similar clients ensures they will understand the demands of your business, understand your capabilities, anticipate your needs, and foresee potential problems. As with other hires for your company, it is a good idea to ask potential providers for a list of references so that you can better understand their capabilities.

From healthcare to legal and more, at GTS we are proud to work with many different industries. You can find our client testimonials here.

Provided Services to Meet Business Needs

It’s important first to assess your own business structure and determine what solutions you need from an MSP. Then review your potential providers and their service offerings to ensure they can provide what is necessary and important for your business. An exceptional MSP will also offer scalable solutions that your company can add or remove as your growth and needs change.

Real-Time Round-the-Clock Support

 While you don’t work 24 hours a day, your computer network does, and your MSP will need to also. Ensure your provider is able to offer 24 hours a day, seven days a week remote management and support. This doesn’t mean providing only emergency support. Instead, your provider should not only be available to fix technology when it isn’t working but also prevent issues from occurring in the first place with around-the-clock monitoring. Look for an MSP with the ability to offer you continuous monitoring through detection and alert systems and automated responses.

At GTS we are able to offer our Remote Monitoring and Management service to our clients in any geographic locations. Learn more here.

Impeccable Cybersecurity Solutions

An important factor to consider when looking for an MSP is finding a provider that does not just monitor your IT infrastructure but also offers strategic security plans. Having such security precautions can reduce risks from hackers and cyber-criminals through regular testing and monitoring. Reliable MSPs assure your data remains safe by securing all your endpoints with an automatic backup plan.

An MSP is not just another vendor you work with. Choosing the wrong provider can be costly and cause headaches for your entire business operation. Don’t leave your IT services to chance. Give us a call today at (904) 606-6011 or email  to learn more about what we do for small business owners like you.

managed service provider


Paul May